QA Consultant – Data Excellence
Full-time2025-10-02
Overview
Job Description / Responsibilities:
Evaluate and audit conversations/transactions (telephone, email, chat) as per client guidelines, ensuring minimal quality variance and meeting product
About Bill Gosling Outsourcing
Bill Gosling Outsourcing is a tech-enabled BPO redefining customer experience. Powered by AI innovation, proprietary technology, and 70+ years of expertise, BGO helps enterprises scale smarter, execute faster, and focus on strategic goals. Serving Banking & Financial Services, Utilities, Automotive, Insurance, and Consumer Services, the company delivers outcome-based solutions in Accounts Receivable Management, Customer Experience, and Sales & Acquisition. Its adaptive ecosystem—featuring Auto-QA, AI Training, Real-Time Agent Assist, and Omnichannel Communications—drives measurable ROI, compliance, and customer experience excellence. With a global team of 5,900+ professionals across North America, the UK, the Caribbean, and Asia, Bill Gosling Outsourcing combines scale with agility, becoming a strategic partner for business growth and resilience.
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